Supported Operating Systems: Windows

This sections covers the versions of Windows the Monitoring Agent has been tested on.

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Key Feature Notes
Operating Systems supported in the current Agent
Supported Tested on this Operating System as part of Quality Assurance processes and defects will be fixed
Compatible We do not test or provide support for this Operating System and defect fixes may not be prioritized
Deprecated We no longer test, develop or provide support for this Operating System or feature
Not Compatible Feature is not compatible with this Operating System

Windows XP and Server 2003 end-of-life notice

Windows XP and Server 2003 Agent-based monitoring was retired October 1, 2021. Agent support for Windows XP, Server 2003, and earlier operating systems is not guaranteed.

For information about removing devices from the Dashboard, see Uninstall the Advanced Monitoring Agent.

You can monitor Windows XP and Server 2003 devices with basic Agentless monitoring through Network Device Monitoring. You add the computer as a Network Device, and apply Ping and custom SNMP Checks to monitor its status.

Operating Systems with Service Pack requirements

Feature Operating System Service Pack Additional Requirements
Managed Antivirus
Bitdefender Engine Microsoft Server 2008 R2 1+
Patch Management
N-able Engine Microsoft Windows 7 1+
Microsoft Windows Server 2008 R2 1+
Microsoft Windows Server 2012 R2 1+
Ensure the operating system is on the latest service pack available. This is critical for Windows 7 and Windows Server 2008 R2.
Web Protection
Windows Vista 2+
Windows Server 2008 2+

Take Control

The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.

Take Control (TeamViewer) connections are only available from Windows device running the Take Control (TeamViewer) viewer.

Take Control (N-able), previously known as Take Control (MSP Anywhere), connections are available from Windows or Mac computers running the Take Control (N-able) viewer.

Take Control Host Agent Version (From) Operating System (From)
Take Control for Windows (TeamViewer) 10.11.1 Windows Server 2008 and Windows Vista, supports Server Core versions of Windows
Take Control for Windows (N-able) 10.5 Windows Server 2008 and Windows Vista, supports Server Core versions of Windows

The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.

Take Control Viewer Operating System (From)
Take Control for Windows (TeamViewer) Windows Vista
Take Control for Windows (N-able) Server 2008

Internet Explorer Requirements

Take Control is supported on the following versions of Internet Explorer:

Take Control Version Supported (From)
Take Control for Windows (TeamViewer) Internet Explorer 6
Take Control for Windows (N-able) Internet Explorer 11.545.10586.0

Backup & Recovery

For Backup & Recovery, based on the manufacturer's published End of Life (EOL) and End of Support (EOS) we ended development and testing for the following Operating Systems and applications.

All existing backup and restore functions remain in the current versions of the backup product; however, support is limited and new software releases will not be developed or tested on these platforms, nor will they be eligible for Auto Update.

Windows Agent End of Life
Operating System Application
^10.6.1 Windows Vista
Windows Small Business Server 2 		Microsoft SQL Server 2005
Microsoft Exchange Server 2007
Microsoft Windows SharePoint Services 3.0
Microsoft Internet Explorer 10 and earlier

Backup & Recovery was previously known as Managed Online Backup.

Disk Encryption Manager

As Disk Encryption Manager is a module of Managed Antivirus – Bitdefender (MAV-BD), MAV-BD must be installed on the device to utilize this feature.

The following Operating Systems are only supported where the device has TPM (Trusted Platform Module).

Workstations / Laptops

  • Windows 7 Ultimate
  • Windows 7 Enterprise

Server

  • Server Windows Server 2008 R2

For further information, including additional supported Operating System variations, go to Disk Encryption Manager Prerequisites section.

Windows System Tray Application and Terminal Server

The Windows System Tray Application runs once per device, rather than once per session. As such, it does not support multiple sessions on a device. The icon may appear when additional users logon, but disappears when they attempt any interaction.

Agent v10

Agent v10 is available on devices running Windows Vista or Server 2008 and later. Agent v10 introduced real-time architecture and the technologies that make real-time monitoring possible such as:

  • setting the same monitoring frequencies for servers and workstations from five minutes through to 120 minutes
  • processing updates and additions to Checks and Automated Tasks in real-time
  • eliminating the need to wait on the next check cycle

    When five or 15-minute monitoring is selected for a workstation, the Agent synchronizes with the Dashboard every 30 minutes to upload results, retrieve Automated Task and feature deployment settings, etc.

When the five or 15-minute frequencies are used, a comparison with its previous result is made every time a Check runs. If a change is detected, the Check results are immediately reported back to the Dashboard (only the results are uploaded and a full synchronization is not triggered). If no change is detected, the Check results are uploaded during the next synchronization upload cycle.

Embedded and Core Operating Systems

Although the Agent provides monitoring for a variety of embedded and Core versions of Windows, due to the architecture and inherent restrictions of these types of Operating Systems not all Agent features may be supported. For example, Patch Management is not supported on Core (including Hyper-V) systems.

CPU Architecture

The Windows Monitoring Agent supports computers with x86_64 architecture and is not designed for use on ARM CPUs (for example, Raspberry Pi).

The Windows Monitoring Agent is available for both servers and workstations